Those who carry this vision forward and empower these dreams are the past, present, and future city leadership and employees. The vision is embodied by the residents of the city. The way a city works, the way it prioritizes and manages projects and tests new ideas, has a profound impact on all of its “customers”, influencing staff morale and residents’ reactions.
Read the story of how innovative non-profit NCARB (The National Council of Architectural Registration Boards) used rapid experimentation to test assumptions and bring a new product to market that delivers real value to their customers.
The story of how non-profit SAY San Diego used Lean Innovation to break down organizational silos, improve employee retention, diversify their funding streams and create the systems and process required for vetting and implementing new initiatives without waste.
Without having regular customer empathy, companies miss out on collecting valuable insights from the people they are aiming to serve. This is the story of how a Norwegian media group learned to use Lean Innovation to validate new ideas.
Discover how Edmunds.com used lean innovation techniques to make their mission a reality in this case study about testing assumptions and bringing a new product to market.
The City of Hayward, California wanted to break away from inefficient and ineffective processes for researching and launching programs, and remove organizational bottlenecks that stood in the way of serving citizens. This is their innovation transformation story.