In this episode, we are joined by Michelle Brigman, Director of Customer Experience at 7-Eleven. Michelle shares how, in the face of the global pandemic, 7-Eleven quickly shifted to ensure their over 68,000 store owners and franchisees could continue to meet their customers’ needs. She also provides insight into 7-Eleven’s COVID19 Command Center and how they use this to rapidly collect and respond to insights gained from all parts of their business.
Mike Kendall has driven transformation for Intuit, Capital One, Citigroup, and Humana. As CX Lead for Moves The Needle, Mike brings more than twenty-five years of experience to every project. We recently sat down with him to find out how he guides organizations toward better customer engagement.
Building an internal coaching system allows organizations to scale lean innovation skills, develop a new mindset, and ignite entrepreneurial action. In this guide, discover everything you need to know about creating and scaling an internal coaching system so that you can realize your vision for growth and continuous innovation.
Award-winning lean innovation coach and entrepreneur George Ankomah keeps his teams motivated through all obstacles and inspires them to consistently raise the bar for performance and success. Like all coaches, he must also keep growing personally and professionally and make sure his techniques and approach continue to be relevant and effective.
How does he do it? In the latest episode of our Innovation Coach Spotlight series podcast, George shares his coaching experience and tenets for personal and team success.