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The City of Hayward, California wanted to break away from inefficient and ineffective processes for researching and launching programs, and remove organizational bottlenecks that stood in the way of serving citizens. This is their innovation transformation story.
It seems strange to use the word “customer” in social impact, but it reframes how your organization creates and delivers value for everyone.
The San Diego Food Bank strives to end hunger and serve over 370,000 individuals every month. Not too long ago they went through one of our Lean Innovation Bootcamps tailored for Non-Profit and Social Impact organizations.
Co-host Amelia Klawon, one of the leaders of our Non-Profit and Social Impact organization programs and services, discusses their results and how they changed the way the organization functions when it comes to creating new value.
In this episode, we’re really excited to have Cholpon Rosengren, Director of Family Support at United Way of Tucson and Southern Arizona, on the show together with my co-host and leader of our Non-Profit and Social Impact programs and services Heather Hiscox.
Think back to a job that filled you with optimism and excitement. You had a vision for the organization and your place within it. You were there to make a difference.