When uncertainty causes a disruption to both personal and work life, what do you do? Massive disruption to global economics gives rise to massive amounts of uncertainty. We at Moves The Needle firmly believe that now is a good time to ignite “entrepreneurial spirit” to stay in tune with your customers. We are here to help you leverage Lean Innovation skills to (remotely) harness customer empathy, run rapid experiments, and de-risk decisions quickly with evidence, to build confidence for solutions to the very real issues you’re currently facing.
We are witnessing an amazing acceleration of new products, services, and delivery methods. Many companies and even entire industries have been radically affected (think Department Stores, RIM Blackberry, Kodak, Blockbuster, and many others). There are new rules, principles, and ways of working for success in the customer-driven economy.
How do you measure the success of your innovation program? We all realize that the desired long-term outcome is massive growth and billions of dollars, but along the way we must make sure we are measuring our progress honestly and in a fashion that demonstrates how our organization has benefitted. Getting the numbers right is crucial.
Mike Kendall has driven transformation for Intuit, Capital One, Citigroup, and Humana. As CX Lead for Moves The Needle, Mike brings more than twenty-five years of experience to every project. We recently sat down with him to find out how he guides organizations toward better customer engagement.
Those who carry this vision forward and empower these dreams are the past, present, and future city leadership and employees. The vision is embodied by the residents of the city. The way a city works, the way it prioritizes and manages projects and tests new ideas, has a profound impact on all of its “customers”, influencing staff morale and residents’ reactions.
In any organization, most of the projects you work on will involve multiple stakeholders, each one possessing the ability to impact the progression of a project. This article explains the benefits of identifying and engaging key stakeholders early in the innovation process.