Mike Kendall has driven transformation for Intuit, Capital One, Citigroup, and Humana. As CX Lead for Moves The Needle, Mike brings more than twenty-five years of experience to every project. We recently sat down with him to find out how he guides organizations toward better customer engagement.
Those who carry this vision forward and empower these dreams are the past, present, and future city leadership and employees. The vision is embodied by the residents of the city. The way a city works, the way it prioritizes and manages projects and tests new ideas, has a profound impact on all of its “customers”, influencing staff morale and residents’ reactions.
In any organization, most of the projects you work on will involve multiple stakeholders, each one possessing the ability to impact the progression of a project. This article explains the benefits of identifying and engaging key stakeholders early in the innovation process.
The road to innovation transformation is long. This assessment is designed to help you understand your progress. Are you scaling or failing with your growth efforts? Take this survey, measure your results, and adapt your corporate innovation strategy as needed before it’s too late.
One of the worst things you can do as a product manager is create something that no one wants. In this article, we’ll discuss how having the right set of tools at your disposal can mean all of the difference between product success and failure.
A hard hit to the gut for many nonprofits is the fear of losing relevance. It manifests in the community as apathy, disconnection, and disengagement. However, there are steps that can be taken to turn this “value disconnect” into “value opportunity”. Read about them here.
Research and Development labs don’t bring new innovations to market because they are charged with inventing new technology, but not the commercialization of those inventions. In this post, discover the 3 reasons why these inventions don’t get to market, and how to think about innovation from a new perspective.
The topic of digital transformation is hotter now than ever before, but the fact is, the way people think and work has not changed to fit our new digital reality. In this article, we explore how digital transformation is just as much about changing corporate company culture as it is about updating technology.
Recent studies suggest that enterprise leaders are struggling to find parallels between corporate and innovation strategy. This article explains how executives can play a bigger role in communicating strategy, setting expectations and goals for innovation, and ensuring those efforts are headed in the right direction.