Moving the Needle
Is Disruption the New Normal?
Obviously, Covid-19 has brought massive uncertainty to businesses. From managing remote workers, to internal communications dominated by video platforms, to the devastation of small business buyers and consumer budgets, the ‘new normal’ would have been barely...
What Does It Mean to be a 21st Century Leader?
People often have different ideas of what makes a good leader. The definition of a leader, to me, is someone who empowers others to be all that they can be. They must bring out the best in people and help them realize their potential, including how to pursue their own...
Dealing with Uncertainty
When uncertainty causes a disruption to both personal and work life, what do you do? Massive disruption to global economics gives rise to massive amounts of uncertainty. We at Moves The Needle firmly believe that now is a good time to ignite “entrepreneurial spirit” to stay in tune with your customers. We are here to help you leverage Lean Innovation skills to (remotely) harness customer empathy, run rapid experiments, and de-risk decisions quickly with evidence, to build confidence for solutions to the very real issues you’re currently facing.
10 Essentials for Survival in the Customer-Driven Economy
We are witnessing an amazing acceleration of new products, services, and delivery methods. Many companies and even entire industries have been radically affected (think Department Stores, RIM Blackberry, Kodak, Blockbuster, and many others). There are new rules, principles, and ways of working for success in the customer-driven economy.
Tracking Your Innovation Program: Vanity Metrics vs. True Impact
How do you measure the success of your innovation program? We all realize that the desired long-term outcome is massive growth and billions of dollars, but along the way we must make sure we are measuring our progress honestly and in a fashion that demonstrates how our organization has benefitted. Getting the numbers right is crucial.
Five Minutes With: Mike Kendall, CX Lead & Senior Impact Coach, Moves The Needle
Mike Kendall has driven transformation for Intuit, Capital One, Citigroup, and Humana. As CX Lead for Moves The Needle, Mike brings more than twenty-five years of experience to every project. We recently sat down with him to find out how he guides organizations toward better customer engagement.
How To Change The Way Local Government Works From The Inside Out
Those who carry this vision forward and empower these dreams are the past, present, and future city leadership and employees. The vision is embodied by the residents of the city. The way a city works, the way it prioritizes and manages projects and tests new ideas, has a profound impact on all of its “customers”, influencing staff morale and residents’ reactions.
Identifying and Engaging Key Stakeholders to Get an Innovation Initiative Prioritized
In any organization, most of the projects you work on will involve multiple stakeholders, each one possessing the ability to impact the progression of a project. This article explains the benefits of identifying and engaging key stakeholders early in the innovation process.
Innovation Assessment: Is Your Company Lagging Behind?
The road to innovation transformation is long. This assessment is designed to help you understand your progress. Are you scaling or failing with your growth efforts? Take this survey, measure your results, and adapt your corporate innovation strategy as needed before it’s too late.
Stop Building Products No One Wants: How to Experiment Your Way to Success
One of the worst things you can do as a product manager is create something that no one wants. In this article, we’ll discuss how having the right set of tools at your disposal can mean all of the difference between product success and failure.