In this episode, Jocelyn Mangan, CEO of Him for Her, joins us to discuss how her social impact enterprise is building the boardroom of the future by addressing the gender gap in for-profit boardrooms to increase diversity. Him for Her’s unique approach overcomes the networking gap responsible for the sparsity of women in the boardroom by engaging business luminaries such as Stacy Brown-Philpot, Reid Hoffman, Jeff Weiner, Eric Yuan, and many more to connect the world’s most talented “hers” to board service.
Brad D. Smith, Executive Chairman of the Board of Intuit, shares his lessons in leadership and the role of a CEO in nurturing innovation. He talks about developing a Founder’s mindset, the importance of creating a learning environment where people treat success and failure the same way, and how to deliver the numbers today and reimagine the company for the future.
Stephen Ranjan, Vice President of New Product Development at Roche Diabetes Care shares how leaders and teams there are overcoming the unique challenges of innovating in healthcare despite the global pandemic. He shares how they built new capabilities to explore the needs of underserved customer segments and develop solutions at speed in a regulated environment.
In this episode, we are joined by Michelle Brigman, Director of Customer Experience at 7-Eleven. Michelle shares how, in the face of the global pandemic, 7-Eleven quickly shifted to ensure their over 68,000 store owners and franchisees could continue to meet their customers’ needs. She also provides insight into 7-Eleven’s COVID19 Command Center and how they use this to rapidly collect and respond to insights gained from all parts of their business.
Steve Portigal, Author, Speaker, and Customer Research Expert, shares how to drive innovation using the power of strategic customer insights. He reminds us that learning from customers is “messy” because we are complex beings. In order to go deep while interviewing customers you should have clarity about what is uncomfortable for you and what is uncomfortable for customers and not conflate the two. His provocation “No One Cares” highlights the risk of magnifying the significance of our solutions in a customer’s life and missing the opportunity to focus on things that customers care about.
Katie Hanson, Director of Product Management at Benefitfocus, shares how her company quickly adapted to help their customers find affordable benefits during this global pandemic and how it led to the creation of a new offering. She also talks about the importance of supporting her team during these stressful times by understanding how they are “really” doing.