About This Episode:
Stephen Ranjan, Vice President of New Product Development at Roche Diabetes Care, shares how leaders and teams there are overcoming the unique challenges of innovating in healthcare despite the global pandemic. He shares how they built new capabilities to explore the needs of underserved customer segments and develop solutions at speed in a regulated environment. Stephen talks candidly about how leaders need to exercise new skills and behaviors to focus intently on customers, and their problems while encouraging teams to move quickly and get their ideas funded and sponsored by executives.
About Our Guest:
Stephen is the VP of New Product Development at Roche Diabetes Care where he is responsible for developing strategies & driving hardware and digital innovation focused on meeting the needs of healthcare professionals and patients. As a leader in the healthcare industry, for over 15 years he has worked in pharmaceutical, medical devices and Health IT with extensive experience driving open innovation and establishing new collaborations with customers and technology players such as Amazon, Verily and other digital health startups. Prior to joining Roche, Stephen worked at Merck, Johnson & Johnson and Epic Systems. He is currently an Executive Advisory Board Member at the University of Wisconsin School of Business’ Erdman Center, where he earned his MBA. In his spare time, he enjoys racquetball and photography.
Interested in audio only? We have that too!
Highlights from Stephen’s Session:
00:35 – Special Offer: Free coaching session on our Customer Problem Zoom Tool (Sign-up at www.movestheneedle.com/toolkit)
01:23 – Introducing Stephen
03:44 – How Stephen and his family are holding up during massive change
07:04 – How the Coronavirus Epidemic has impacted Roche’s innovation work.
11:29 – Examples of how the innovation teams have risen to the occasion during a crisis (reimagining the future of digital, balancing access to busy healthcare customers)
16:29 – Leading a lean innovation transformation and working with Moves The Needle to build new capabilities and explore new customer types, pain points, insights, and products.
22:09 – Survival of the Fastest: Suggestions to leaders on how to create innovation quickly in a regulated environment.
27:24 – Using evidence from customers to convince leaders of solution return on investment, how to navigate the pressure. Earning your right to do more.
30:58 – Metrics to gauge and coach team progress: Are you learning something new to make decisions and choices? “Are you learning something new about the problem and the customer that the problem is highest for?”
40:50 – Sharing the impact to build commitment and momentum to Lean Innovation. Understanding the impact of learning.
43:40 – Success in adopting and scaling Lean Innovation in a highly regulated industry. Making an impact on patients.
45:54 – Stephen shares about his motivation and adventure in coming to University in the US without any prior visit; seeking personal transformation and parallels to Lean Innovation. The advantage of diversity.
53:42 – Who Stephen would like to have dinner with (hint: an Olympian/missionary and an iconic influencer of positive change)
56:36 – Find out what’s unique on Stephen’s desk.