Get ready to Teach

Our coaching certification program is a comprehensive development program to build and scale a new mindset that ignites entrepreneurial action. We coach the coaches, providing new skills, up-leveling current abilities, and bestowing Moves the Needle certification for their ability to teach and mentor others.
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Build expertise in Emotional Intelligence

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Broaden skillset of current Agile coaches

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Learn unique combination of Design Thinking, Agile, and Lean Startup

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Become Innovation Champion certified

Five Minutes With: Mike Kendall, CX Lead & Senior Impact Coach, Moves The Needle

Five Minutes With: Mike Kendall, CX Lead & Senior Impact Coach, Moves The Needle

Mike Kendall has driven transformation for Intuit, Capital One, Citigroup, and Humana. As CX Lead for Moves The Needle, Mike brings more than twenty-five years of experience to every project. We recently sat down with him to find out how he guides organizations toward better customer engagement.

Learning from Customers is “Messy,” with Steve Portigal

Steve Portigal, Author, Speaker, and Customer Research Expert, shares how to drive innovation using the power of strategic customer insights. He reminds us that learning from customers is “messy” because we are complex beings. In order to go deep while interviewing customers you should have clarity about what is uncomfortable for you and what is uncomfortable for customers and not conflate the two. His provocation “No One Cares” highlights the risk of magnifying the significance of our solutions in a customer’s life and missing the opportunity to focus on things that customers care about.