Steve Portigal, Author, Speaker, and Customer Research Expert, shares how to drive innovation using the power of strategic customer insights. He reminds us that learning from customers is “messy” because we are complex beings. In order to go deep while interviewing customers you should have clarity about what is uncomfortable for you and what is uncomfortable for customers and not conflate the two. His provocation “No One Cares” highlights the risk of magnifying the significance of our solutions in a customer’s life and missing the opportunity to focus on things that customers care about.
Mike Kendall has driven transformation for Intuit, Capital One, Citigroup, and Humana. As CX Lead for Moves The Needle, Mike brings more than twenty-five years of experience to every project. We recently sat down with him to find out how he guides organizations toward better customer engagement.
Building an internal coaching system allows organizations to scale lean innovation skills, develop a new mindset, and ignite entrepreneurial action. In this guide, discover everything you need to know about creating and scaling an internal coaching system so that you can realize your vision for growth and continuous innovation.
Award-winning lean innovation coach and entrepreneur George Ankomah keeps his teams motivated through all obstacles and inspires them to consistently raise the bar for performance and success. Like all coaches, he must also keep growing personally and professionally and make sure his techniques and approach continue to be relevant and effective.
How does he do it? In the latest episode of our Innovation Coach Spotlight series podcast, George shares his coaching experience and tenets for personal and team success.
It’s no secret that Financial companies and banks are heavily regulated, highly fragmented. These factors make the journey to innovation more difficult. As the Innovation Manager for Rabobank, Koen Bosma is taking on this incredible challenge.