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10 Essentials for Survival in the Customer-Driven Economy

10 Essentials for Survival in the Customer-Driven Economy

by mikekendall | Jan 30, 2020 | Blog post, Digital Transformation, Lean Innovation

We are witnessing an amazing acceleration of new products, services, and delivery methods. Many companies and even entire industries have been radically affected (think Department Stores, RIM Blackberry, Kodak, Blockbuster, and many others). There are new rules, principles, and ways of working for success in the customer-driven economy.

Five Minutes With: Mike Kendall, CX Lead & Senior Impact Coach, Moves The Needle

Five Minutes With: Mike Kendall, CX Lead & Senior Impact Coach, Moves The Needle

by Brant Cooper | Sep 24, 2019 | Blog post, Lean Innovation Coaching

Mike Kendall has driven transformation for Intuit, Capital One, Citigroup, and Humana. As CX Lead for Moves The Needle, Mike brings more than twenty-five years of experience to every project. We recently sat down with him to find out how he guides organizations toward better customer engagement.

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