Those who carry this vision forward and empower these dreams are the past, present, and future city leadership and employees. The vision is embodied by the residents of the city. The way a city works, the way it prioritizes and manages projects and tests new ideas, has a profound impact on all of its “customers”, influencing staff morale and residents’ reactions.
The City of Hayward, California wanted to break away from inefficient and ineffective processes for researching and launching programs, and remove organizational bottlenecks that stood in the way of serving citizens. This is their innovation transformation story.