Leading Transformation in Diabetes Care – An Interview with Moritz Hartmann

Leading Transformation in Diabetes Care – An Interview with Moritz Hartmann

Learn how Roche Diabetes Care used Agile, Lean Startup and Design Thinking to reinvent themselves to better address disruptive forces in Diabetes Care.  Moritz Hartmann, head of the commercialization for EMEA/LATAM shares his leadership lessons learned throughout this journey driving transformation in the highly regulated medical devices industry.

Beyond the Hype: Winning with Customer Experience

Beyond the Hype: Winning with Customer Experience

Faced with immense and accelerating challenges, winning organizations are developing three customer-centric disciplines: Designing for Delight, Delivering for Delight, and Engaging Customers, Talent, and Partners for Delight. Learn practical steps your organization can take win new customer, retain existing customers, and build a culture of rapid learning and innovation.

Editor’s Note: This Podcast is a recording of a Live broadcast where we interviewed Mike Kendall as part of Customer Experience Week.