Podcasts

How to understand your customers better | Ep 04

How to understand your customers better | Ep 04

In this episode, we'll be talking about how you can properly survey your customers so you can better understand them. We often lead customers on and are looking for confirmation bias when making decisions. Brant will go through how to properly pull data and make...

How to go about uncertainty in the marketplace | Ep 03

How to go about uncertainty in the marketplace | Ep 03

On this episode of Disruption Proof, we're discussing uncertainty in the market and how to go about it. The default nature of a new business is not knowing. There is no blueprint yet for building, marketing, selling and delivering new value for customers. The first...

How do you scale agile within your organization?

How do you scale agile within your organization?

What does it mean to be agile and how do you scale it within your organization? When it comes to scaling Agile, proper management is crucial. A core principle of agile is a “self-organized” team, which means that the team decides the best way to work together and how...

What does it mean to be Disruption Proof? | Ep 01

What does it mean to be Disruption Proof? | Ep 01

Welcome to The Disruption Proof Podcast! In this episode, Brant talks about what it truly means to be Disruption Proof. To him, disruption means much more than the ideology of startups eating away at the market share of large businesses. What we will focus on are the...

Diversity in The Boardroom, with Jocelyn Mangan

Diversity in The Boardroom, with Jocelyn Mangan

In this episode, Jocelyn Mangan, CEO of Him for Her, joins us to discuss how her social impact enterprise is building the boardroom of the future by addressing the gender gap in for-profit boardrooms to increase diversity. Him for Her’s unique approach overcomes the networking gap responsible for the sparsity of women in the boardroom by engaging business luminaries such as Stacy Brown-Philpot, Reid Hoffman, Jeff Weiner, Eric Yuan, and many more to connect the world’s most talented “hers” to board service.

Survival Of The Fastest: Innovation In Healthcare, with Stephen Ranjan

Survival Of The Fastest: Innovation In Healthcare, with Stephen Ranjan

Stephen Ranjan, Vice President of New Product Development at Roche Diabetes Care shares how leaders and teams there are overcoming the unique challenges of innovating in healthcare despite the global pandemic. He shares how they built new capabilities to explore the needs of underserved customer segments and develop solutions at speed in a regulated environment.

Learning & Innovating for Customers with Michelle Brigman

Learning & Innovating for Customers with Michelle Brigman

In this episode, we are joined by Michelle Brigman, Director of Customer Experience at 7-Eleven. Michelle shares how, in the face of the global pandemic, 7-Eleven quickly shifted to ensure their over 68,000 store owners and franchisees could continue to meet their customers’ needs. She also provides insight into 7-Eleven’s COVID19 Command Center and how they use this to rapidly collect and respond to insights gained from all parts of their business.

Learning from Customers is “Messy,” with Steve Portigal

Learning from Customers is “Messy,” with Steve Portigal

Steve Portigal, Author, Speaker, and Customer Research Expert, shares how to drive innovation using the power of strategic customer insights. He reminds us that learning from customers is “messy” because we are complex beings. In order to go deep while interviewing customers you should have clarity about what is uncomfortable for you and what is uncomfortable for customers and not conflate the two. His provocation “No One Cares” highlights the risk of magnifying the significance of our solutions in a customer’s life and missing the opportunity to focus on things that customers care about.

QuaranTEAMING, Tatchos, & Caring for Your Customers During Adversity, with Katie Hanson

QuaranTEAMING, Tatchos, & Caring for Your Customers During Adversity, with Katie Hanson

Katie Hanson, Director of Product Management at Benefitfocus, shares how her company quickly adapted to help their customers find affordable benefits during this global pandemic and how it led to the creation of a new offering. She also talks about the importance of supporting her team during these stressful times by understanding how they are “really” doing.