by Brant Cooper | May 24, 2019 | Blog post, Case Study, Leadership, Lean Innovation, Social Impact
Those who carry this vision forward and empower these dreams are the past, present, and future city leadership and employees. The vision is embodied by the residents of the city. The way a city works, the way it prioritizes and manages projects and tests new ideas, has a profound impact on all of its “customers”, influencing staff morale and residents’ reactions.
by Brant Cooper | Feb 20, 2019 | Blog post, Digital Transformation, Lean Innovation, Social Impact
A hard hit to the gut for many nonprofits is the fear of losing relevance. It manifests in the community as apathy, disconnection, and disengagement. However, there are steps that can be taken to turn this “value disconnect” into “value opportunity”. Read about them here.
by Brant Cooper | Jan 8, 2019 | Blog post, Case Study, Social Impact
Read the story of how innovative non-profit NCARB (The National Council of Architectural Registration Boards) used rapid experimentation to test assumptions and bring a new product to market that delivers real value to their customers.
by Brant Cooper | Dec 6, 2018 | Blog post, NotCirculated, Social Impact
In this “ask me anything” style video, Heather Hiscox of our Social Impact team tackles several prominent questions on the topic of Lean Innovation in the social impact sector, and how focusing heavily on the customer can change the way these organizations drive impact.
by Brant Cooper | Dec 4, 2018 | Blog post, Social Impact
The concept of humanity in the social impact sector was at the forefront of this year’s Upswell conference. In this event recap, discover how connection and empathy play a leading role in driving long-lasting and impactful change.
by Brant Cooper | Oct 8, 2018 | Blog post, Case Study, Social Impact
The story of how non-profit SAY San Diego used Lean Innovation to break down organizational silos, improve employee retention, diversify their funding streams and create the systems and process required for vetting and implementing new initiatives without waste.
by Brant Cooper | Sep 21, 2018 | Blog post, Case Study, Social Impact
The City of Hayward, California wanted to break away from inefficient and ineffective processes for researching and launching programs, and remove organizational bottlenecks that stood in the way of serving citizens. This is their innovation transformation story.
by Brant Cooper | Mar 2, 2018 | Blog post, Social Impact
It seems strange to use the word “customer” in social impact, but it reframes how your organization creates and delivers value for everyone.
by Brant Cooper | Apr 18, 2017 | Podcasts, Social Impact
The San Diego Food Bank strives to end hunger and serve over 370,000 individuals every month. Not too long ago they went through one of our Lean Innovation Bootcamps tailored for Non-Profit and Social Impact organizations.
Co-host Amelia Klawon, one of the leaders of our Non-Profit and Social Impact organization programs and services, discusses their results and how they changed the way the organization functions when it comes to creating new value.
by Brant Cooper | Feb 21, 2017 | NotCirculated, Social Impact
In this episode, we’re really excited to have Cholpon Rosengren, Director of Family Support at United Way of Tucson and Southern Arizona, on the show together with my co-host and leader of our Non-Profit and Social Impact programs and services Heather Hiscox.