Those who carry this vision forward and empower these dreams are the past, present, and future city leadership and employees. The vision is embodied by the residents of the city. The way a city works, the way it prioritizes and manages projects and tests new ideas, has a profound impact on all of its “customers”, influencing staff morale and residents’ reactions.
A hard hit to the gut for many nonprofits is the fear of losing relevance. It manifests in the community as apathy, disconnection, and disengagement. However, there are steps that can be taken to turn this “value disconnect” into “value opportunity”. Read about them here.
Read the story of how innovative non-profit NCARB (The National Council of Architectural Registration Boards) used rapid experimentation to test assumptions and bring a new product to market that delivers real value to their customers.
In this “ask me anything” style video, Heather Hiscox of our Social Impact team tackles several prominent questions on the topic of Lean Innovation in the social impact sector, and how focusing heavily on the customer can change the way these organizations drive impact.
The concept of humanity in the social impact sector was at the forefront of this year’s Upswell conference. In this event recap, discover how connection and empathy play a leading role in driving long-lasting and impactful change.
The story of how non-profit SAY San Diego used Lean Innovation to break down organizational silos, improve employee retention, diversify their funding streams and create the systems and process required for vetting and implementing new initiatives without waste.
The City of Hayward, California wanted to break away from inefficient and ineffective processes for researching and launching programs, and remove organizational bottlenecks that stood in the way of serving citizens. This is their innovation transformation story.
It seems strange to use the word “customer” in social impact, but it reframes how your organization creates and delivers value for everyone.
The San Diego Food Bank strives to end hunger and serve over 370,000 individuals every month. Not too long ago they went through one of our Lean Innovation Bootcamps tailored for Non-Profit and Social Impact organizations.
Co-host Amelia Klawon, one of the leaders of our Non-Profit and Social Impact organization programs and services, discusses their results and how they changed the way the organization functions when it comes to creating new value.
In this episode, we’re really excited to have Cholpon Rosengren, Director of Family Support at United Way of Tucson and Southern Arizona, on the show together with my co-host and leader of our Non-Profit and Social Impact programs and services Heather Hiscox.